Business ProfileforHotwire Communications, Ltd.

Have been without internet since May 18th. Was able to get a tech scheduled that same day from 4-6pm. At 1pm he was already calling wanting to pass by, I was at work. Not 4pm yet. he calls again and says he left that the issue is the switch in the building. Called later that day requesting a supervisor and they said it was on a call back basis. Never got a call back because the request was never put in. Called in Friday asking for an update and a supervisor and representative told me a supervisor isn’t going to do anything but hear me out, scheduled another tech to come in on Friday. This tech came in and told me the problem is with a fiber wire so he put in a request for a fiber tech to come out. I saw techs come in later that day to the building in the main room. They left late afternoon and told leasing office they’ll be back next day. I had to call multiple times to get updates and no one can give me a straight answer. There was a Hotwire tech on property visiting unit and I asked about the issue. Was told the fiber wire was repaired but it was not responding to network so network engineer was going to come out. Called again in the afternoon and was told they’re waiting for a tech to come out but it’s looking like for tomorrow (Sunday). Called this morning and a tech was never coming and they are trying to confirm an appointment with me for tomorrow Monday 10-12. The issue is not with my unit or router so I am not sure why I am confirming an appointment. If I would have never called no appointment would ever be made. This is an issue with the switch in the building, communication should have been made with the leasing office. I have to be the one constantly calling for updates. Finally spoke to ****** the supervisor - no straight response. Just saying the appointment is confirmed. I have only been in the property for 2 weeks and I am almost a week in without internet. This issue started ever since a maintenance was done 05/18 from 12am-7am.